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It is specified beforehand that the present conditions govern the sales, by El Abrazo vzw, of all the products available on site These conditions apply other than all other conditions.


Article 1 - Price:

1.1 - The prices of our products are indicated in euros all inclusive of tax except share in the expenses of treatment and sending. These prices are communicated in Euros.

1.2 - In the event of order towards a country other than Belgium you are the importer of the products concerned. We advise you to inform you about these aspects near your local authorities.

1.3 - All the orders whatever their origin are payable in Euros.

1.4 - reserves the right to modify their prices constantly but the products will be invoices on the basis of tariff in force at the time of the recording of the orders subject to their availability.


Article 2 - Order:

On Internet: the contractual information is presented in English language and will be the subject of a confirmation taking again this contractual information at the latest at the time of the delivery.


Article 3 - Confirmation:

When you click on the "confirm" button my order after the process of order, you state to fully accept this one as well as the entirety of these General Conditions of Sale and without reserve. The data recorded by constitute the proof of the whole of the transactions passed through and its customers. The data recorded by the system of payment constitute the proof of the financial transactions.


Article 4 - Availability:

Our offers of products are proposed within the limit of stocks available. You of the exactitude of your co-ordinates ensure: name, addresses and telephone number. To check at the time of the order, article by article, that the number, the color, the size, the price are well taken into account in your purchase order. When a product is not available any more, this one posts SOLD OUT and it is not possible any more for you to order it. However according to the availability of our suppliers, the product could be again in stock on the site and you will be able if you wish it in being informed by e-mail.


Article 5 - Delivery:

If you chose, "pick up at the showroom" option, please show up with a print of this email , at Sint-Laurentiuslaan 64, 9041, Ghent.

Your items will be available 24 hours after your purchase. Your order will be at your disposal for 10 days maximum. Our showroom is open on appointment by mail or wassap 04/8866 4032 (only messages).

The products are delivered to the address of delivery you indicated during the process of order. El Abrazo vzw works with bpost/ Bpack world with tracking number.

The delivery cost are automatically calculated as soon as you constitute your basket of purchases and appear in the rising final one at the time when you finish your order. When we treat your order and process with the sending of the parcel we will transmit you by e-mail the number corresponding to your parcel. All the custom charges incurred are the responsibility of the customer. In the event of loss or of deterioration of the product during transport, the customer will have to inform the conveyor of it as fast as possible.
The port will be done via the bpost or Bpack world service of the Belgian Post, and you will be able to follow your parcel by typing your number on the following site: the event of unusual delay, a mail will be addressed to you.


Article 6 - Payment: 

All the orders dispatched in Belgium are expressed in Euros all inclusive of tax (21% VAT). will accept your payment with a bank transfer to our AXA bank account.

We may ask further information about your identity in order to secure the payment.


Article 7 - Return/Exchange: 

El Abrazo vzw is committed to providing you products of high quality. If you are not satisfied with your order, El Abrazo vzw commits itself to exchange or refund you the products concerned. The expenses of return will be then payable by you. You have a 10 days deadline as from the date of reception to return us the products after a return authorization which can be obtained by e-mailing If you want to return undamaged or complete items, the cost of return will be payable by you. The contents of El Abrazo vzw want to be precise, however, no responsibility is assumed by El Abrazo vzw.

Unidentified returns may be returned to the sender.

Broken, incomplete, worn or used products may not be returned nor exchanged, or will be returned to you and the cost of the shipping will be payable by you.

All rights reserved. Complaints in legal matter must be addressed to the commercial court of Brussels.

All additional requests for information must be addressed to:


Article 8 - Information/Order follow up:

For any information or question :


Article 9- Intellectual Property: 

All the texts, comments, works, illustrations and images reproduced on the website are reserved for the title of the royalty and intellectual document of title worldwide. For this reason and in accordance with the provisions of the Code of the Intellectual Property, only a private use is allowed unless special dispositions are previously made, following the code of the intellectual property. Any other use is constitutive of counterfeit and sanctioned with the Intellectual document of title except preliminary authorization of 

Article 10 - Responsibility: will not incur any responsibility for all consequential damages because of present, trading loss, loss of profit, loss of chance, damage or expenses.


Article 11 - Applicable duty - Complaint:

This contract is subjected to the Belgian law. The language of this contract is the Dutch language. In the event of complaint, the Belgian courts will be only qualified.


Thank you!!!



This Privacy Policy is intended to inform the User about the way in which their Personal Information is treated.

EL ABRAZO vzw reserves the right to make modifications to these policies in order to better treat Personal Information. This policy does not apply to sites that the User may access through links, or any other type of link. In case of accessing a third party site through a link published on the Website, the User must carefully review the privacy policies of said site.


Personal information:
The website collects the information that the User enters regarding their identity for the purposes of operating on it. The data required from Users is for the purposes of verifying not only the identity, but also of accessing certain and certain functions that make the Website operational. All the data thus collected are strictly private, and will not be available in a public way or for general knowledge.

Personal Information is collected and stored in cases where it has been provided by the User, or if it has been obtained from sources with unrestricted public access.

The user consents that their Personal Information is treated in the manner in which it is explained in this document.


Use of Personal information:
EL ABRAZO vzw does not sell or rent Personal Information of its Users to third parties. The use of said Personal Information is for its own exclusive purposes, related to the use of the Website, such as sending notices or promotions that are disseminated through it, or sending our newsletters or to keep the User informed and updated about our activities, but in no way will that Personal Information be disclosed to third parties.


Security policy:
Protecting your privacy is our main objective, therefore your Personal Information is protected by a password. We have taken all measures within our technological and economic reach in order to ensure both your privacy and ours. All the information collected is duly encrypted, except that which may have been sent to us via email, in order to ensure that the transactions that are arranged have adequate protection and privacy.

In cases where it is deemed appropriate, and to provide even greater security, we may use the Secured Socket Layer (SSL) security protocol to transfer data from the browser to the server.


Regime of exceptions to the reservation of Personal Information:
The Personal Information and / or any other personal information of the User to which EL ABRAZO vzw has accessed by any means, may be disclosed to third parties, in any of the following cases: (i) if required by judicial authority or administrative authority competition; (ii) if there is a need to do so in the event of an attempt to breach the security of the Website.

We do not assume any responsibility for the dissemination of Personal Information that you make by any means other than those provided for the operation of the website.


Through Cookie technology or IP tracking, the site can access other information about the User. Such information records data such as information about the browser you use, the type of computer, your operating systems, your Internet service providers, the pages you visit, and other similar information. In this way, we can know which areas of our Website are preferred by our Users, which areas need to be improved and what technology is being used in order to permanently improve the services provided on our site.

Eventually, we may reveal statistical information without identification of the User, but in no case do we disclose your Personal Information to third parties.

Your browser, like others, may be programmed to accept Cookies. In this case, if you do not want to provide that additional information, you can program your browser to reject Cookies, or for it to warn you that a site is trying to send you Cookies.


Purchase security:
EL ABRAZO vzw through its Website, guarantees security and confidentiality in all its communications with its clients. All on-line payment operations are carried out through a secure server, based on the SSL standard and operated by companies dedicated exclusively to said activity, which protects the data against attempted violations by third parties. The data of the purchase process are kept by the companies involved in the operation, without EL ABRAZO vzw assuming any responsibility towards the User in this regard.


Quality of user data. Right of access, rectification, update and deletion:
Registered Users guarantee and are responsible for the accuracy, validity and authenticity of the personal data provided and undertake to keep them duly updated. Users may change their registration information directly on the Website. By registering on the Website and forming part of the "General Customer Base", Users accept that EL ABRAZO vzw communicates with them by post, telephone or electronically to send information that EL ABRAZO vzw considers in its sole discretion that may be of your interest, including advertising and information about offers and promotions. In the event that Users do not wish to be contacted for these purposes, they may reliably declare it to EL ABRAZO vzw, who will proceed to interrupt this type of communication in the shortest time possible.

The owner of the personal data has the power to exercise the right of access to them free of charge, at intervals of not less than one year, unless a legitimate interest to that effect is proven in accordance with the provisions of Directive 95/46 / CE. , (EU) 2016/679 of The General Data Protection Regulation (RGPD).

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